Bodum Chocolatiere Glass Hot Chocolate Maker/Frother Review

This product was nice while it lasted, but that was less than 2 months.I purchased mine the week after Thanksgiving and used it a few times a week.I always washed it by hand, even though the instructions state that it's dishwasher-safe.However, after about 6 weeks, the plastic piece at the end of the mixing rod cracked in half and fell off, which rendered the product useless since that piece holds the propeller in place.

I e-mailed Bodum's customer service department, explained the problem, and asked them to replace the broken piece.They responded that the piece I needed would not be available for 4-6 weeks.I then told them that I had really enjoyed the product and did not want to be without my newly purchased hot chocolate maker for a month or longer in the middle of winter, when I use it the most, and asked that they send me a whole new Chocolatiere since they could not promptly replace the part that would make mine functional again.They refused, without further apology or explanation.I do not recommend this product (or any Bodum product, due to the poor service they provided).

Now that I cannot use my Chocolatiere, I tried what another reviewer recommended -- a whisk.It works just as well, at a fraction of the cost (and much less to clean).Just microwave the milk in a Pyrex measuring cup with spout, whisk in the cocoa powder and sugar, and pour into a drinking mug!Wish I had thought of that before I shelled out $30.

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Product Description:
Considering peoples love affair with chocolate, BODUM designed a delightful chocolate jug with unique blender-like qualities. The BODUM design significantly differs from classic ceramic or porcelain chocolate jugs but is still reminiscent of grandma's milk jug in form and shape. Chocolate milk is growing popular with children and grown-ups alike. The cleverly devised manual blender of the Chocolatiere consists of a propeller attached to a spiral rod that smoothly mixes the chocolate or chocolate powder, producing a rich froth.This makes it a fun-to-use tool, ensuring the best mixed chocolate milk - the sinful temptation par excellence!The handle and the jug are made of heat-resistant, see-through borosilicate glass. The lid is made of stainless steel and plastic with a silicone gasket for better tightness. All parts are dishwasher safe. The manual blender can be fully disassembled for better cleaning.Fine drinking chocolate is becoming more and more popular across the US.Now with the Chocolatiere now you can make drinking chocolate at home.Just cut up some fine chocolate and place it into the jug.Fill the jug with warm milk, set the lid in place and move the plunger up and down until you have a nice mixed chocolate and foam.For an even easier method, put cold milk into the microwave safe borosilicate glass jug and heat the milk in the microwave.Then just add the chocolate and froth.If you let the chocolate milk sit for a few minutes between servings it will naturally start to separate - that's ok.Just plunge a few times to mix everything back up.The Chocolatiere has a 1.0 l, 34 oz. capacity.

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